Refund policy

At The Little Nest Co., your satisfaction matters to us.

Cash on Delivery orders: You may open and inspect your parcel before paying the delivery rider. If the item is damaged, incorrect, or not as described, you may refuse the parcel at the door at no charge.

 

Returns and exchanges: If you discover a problem after accepting delivery, contact us within 3 days at 0317 7765588 (WhatsApp or call) with your order number and photos of the item. We will arrange a replacement or refund for items that are damaged, defective, or incorrect.

Items must be unused, in their original packaging, and in the same condition you received them. We are unable to accept change-of-mind returns once a parcel has been accepted and opened, unless the item is faulty.

Refunds: Approved refunds are processed within 5-7 business days of us receiving the returned item, either to your original payment method or as arranged directly with our team.

Questions? Reach us at 0317 7765588.